For dog walking or home visits, a consultation visit will be carried out before any ongoing service commences. This visit will be free of charge.
No service will commence before receipt of a completed client information form.
Stour Valley Dog Training (SVDT) reserves the right to decline/cancel/terminate a service at any time.
SVDT will treat all dogs with kindness and respect and use only force free, reward based training methods.
SVDT requires that all dogs to be taken out of the home environment are microchipped as required by the Microchipping of Dogs (England) Regulations 2015.
SVDT requires that all dogs to be taken out of the home environment are supplied with an appropriate collar with a tag bearing the keeper’s surname and address, as required by the Control of Dogs Order 1992.
SVDT is covered by Public Liability Insurance and Professional Indemnity. However, any accident, incident or loss should be claimed through the client's own pet insurance or at the client's expense.
SVDT will NOT be liable if any pet escapes due to a faulty collar, harness or lead or fences/gates in disrepair on the client’s premises.
SVDT will carry out all reasonable requests regarding the treatment of the dog providing such requests have been notified in writing.
A dog will only be exercised off lead at the discretion of SVDT and if the client has given written consent.
All information obtained on the client information form will be treated as confidential and in line with Data Protection law.
Any keys supplied will be kept in a secure place and separate from any confidential information.
In an emergency, SVDT will endeavour to contact the client in the first instance. However, if SVDT is unsuccessful in contacting the client, and is of the opinion that veterinary care is required, the dog will be taken to the client's usual vet where possible or the closest vet if necessary. All veterinary fees and costs incurred will be the responsibility of the client and SVDT will require full reimbursement.
Payment, either by cash, cheque or bank transfer, is required as follows:
a one off service – upon completion
a continuing service – fortnightly or monthly, as mutually agreed.
The following payment methods are accepted: cash, cheque or bank transfer.
All cheques should be made payable to “Penny Druitt”.
SVDT will adhere to the following legislation (and subsequent amendments):
Dangerous Dogs Act 1991
Control of Dogs Order 1992
Animal Welfare Act 2006
Microchipping of Dogs (England) Regulations 2015
Clean Neighbourhoods and Environment Act 2005
SVDT reserves the right to change or amend these Terms and Conditions at any time.